Terms & Conditions

Welcome to the 'www.designersguild.com.au (the 'website'). This website is operated under franchise from Designers Guild Limited. The website is owned and operated by Radford Furnishings Pty Ltd ACN 099 000 110 ('Radford' or 'us' or 'we'). Registered office: C/o Pitcher Partners, Level 19, 15 William St, Melbourne, VIC, 3000. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please e-mail our customer services team at: shoponline@designersguild.net.au
These terms & conditions incorporate our privacy policy and our returns policy and set out the basis on which you can visit and use the website. Please read them carefully as they contain important information.

 

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Radford. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

 

Eligibility

In order to make a purchase through this website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and e-mail address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal on-line account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The purchase of merchandise through this website is strictly limited to parties who are over 18 years of age and who can lawfully enter into and form contracts on this website in accordance with Australian law.

 

Accuracy of Content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including GST and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus GST at the current rate and delivery charges as set out in the delivery options section of this website.

The dimensions are approximate only. We have used our best efforts to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

 

Availability

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as practicable if the goods you have ordered are not available.

 

Ordering Errors

You are able to correct errors on your order up to the point at which you click to submit your order on the final page of our ordering process.

 

Delivery

Deliveries can be made to Australian states or territories. We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Wherever referred to, working days exclude Saturday, Sunday and Public Holidays. Orders to one address may be delivered in one or more deliveries and incur a part delivery surcharge. Any delivery timescales are indicative only.

 

Acknowledgement and acceptance of your order

We will notify you by e-mail as soon as practicable to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by e-mail or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please e-mail us at: onlineshop@designersguild.net.au quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

 

Inspection

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.

 

Payment

Payment can be made by any of the following methods: Visa, Mastercard. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon despatch by us.

 

Legally binding contract

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 

Damage to your computer

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

Limitation of liability

We make no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible we will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Radford’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed the amount of your order.

 

Complaints & Submission of Information

If you wish to contact us to complain about any matter in regard to the merchandise, please e-mail us at shoponline@designersguild.net.au  

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant us a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false e-mail address or otherwise mislead us as to the origin of the information submitted and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party's claims to any rights in any such information.

 

Intellectual Property

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Designers Guild, Radford, their affiliates, their licensors and/or our suppliers in Australia and other countries and are protected by UK, Australia and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our or Designers Guild’s intellectual property or that of our suppliers without our or their prior written consent.

 

Non-waiver

No failure to exercise and no delay on the part of Radford in exercising any right, remedy, power or privilege of Radford under these terms & conditions and no course of dealing between you and us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Radford.

 

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

 

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible and certainly before each order for goods. Any changes are effective immediately upon posting to the website.

 

Law, jurisdiction and language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by the laws in force in the State of Victoria, Australian.  You agree to the exclusive jurisdiction of the Courts of or in the State.

 

Vouchers

Voucher codes cannot be used in conjunction with any other offer than the one specified.
There is no cash alternative to a voucher code.
Voucher codes are only redeemable on this website.
Voucher codes cannot be redeemed at the Designers Guild Homestore and Showroom, Kings Road, London SW3 5EN or at Designers Guild in store shop at Selfridges, Oxford Street or any other Designers Guild retailers or associated stockists.
Voucher codes are valid for one single use only.
The validity of voucher codes cannot be extended.
Where free shipping is offered this is using a standard service unless otherwise specified in the promotion.
These terms & conditions do not affect your statutory legal rights.

 

Privacy Policy

Radford Furnishings Pty Ltd (ACN 099 000 110) (“Radford” or “us” or “we”) values its customers and respects their privacy. Any information we collect about you is held with the care and security as set out in this policy. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.

You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘my account’. Once you have logged in you can access your account directly to amend any personal details, for example if you change your address. If you wish to place­ an order on our website you will also be required to provide credit or debit card details.

We use strong encryption technology to endeavour to ensure that all transactional information is protected. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. Whilst reasonable steps will be taken to protect the security of data submitted on this website, Radford does not warrant that this website or such data will be free from unauthorised or fraudulent access.

When you give us information, it may be used as follows:
1. Administration of our site - the information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
2. Customer service - we ask for your contact details, such as your e-mail address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
3. Direct marketing - we want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by e-mail, post or telephone. You can also choose when registering to receive such information from other carefully selected companies (if specified). You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfil their function but are not permitted to use such information for any other purpose.
4. Cookies – Our on-line ordering system uses cookies to record a unique reference on your computer. The use of cookies allows us to remember the goods that you placed in your shopping basket. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which are usually found in the Edit menu.
You may access personal information that we hold on you or raise questions by contacting us shoponline@designersguild.net.au. We reserve the right to specify and charge a reasonable fee for such access.  Radford is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into my account.